Refund policy

What's covered

Everything you bought in your order:

• PM Leak Finder — $17
• The PM Follow-Up Map — $47, if you added it
• The PM Automation Blueprint — $97, if you added it

You can ask for a refund on your whole order, or on just an add-on you didn't find useful. Either is fine.

How to ask for one

1. Email connect@clearecholabs.com. Replying to your payment receipt also reaches us, but emailing directly is the surest route.
2. Say you'd like a refund. You don't have to explain why. If you want to tell us what fell short, we'll read it and it will probably change the product, but it isn't a condition.
3. We process it. Usually the same business day, and always within three.

How long you have

30 days from the date of purchase. These are tools you can go through in under ten minutes, so if something's wrong you'll know quickly, but a month gives you room to take the report to your team first.

If you're outside the window and you think you have a fair case, write to us anyway. We'd rather sort it out than have you feel stuck with something you don't use.

What happens to your report

Your access link stops working once the refund goes through. If you downloaded a PDF before then, keep it — we won't ask for it back, and there's nothing to return. We'd rather you got something useful out of it either way.

Your answers are deleted from our records on request. Just say so in the same email.

Chargebacks

If you're unhappy, email us before you dispute the charge with your bank. A refund from us takes a day; a chargeback takes weeks and costs us a fee on top of the refund. We've never refused a refund request, so there's nothing to be gained by going around us.

Implementation work is separate

This policy covers the $17, $47, and $97 tools on this site. If you go on to engage Clear Echo Labs to design and build automation for your company, that's a separate piece of work with its own written agreement, and its own terms for scope, payment, and cancellation. We'll go through those with you before anything starts. Nothing on this page applies to it.